People will now be able to complain if they feel a school has treated them unfairly. East Belfast MLA Mr Lyttle said the move would make a more accountable system.
“The Department of Education, Education Authority and schools should improve their systems to ensure pupils and parents’ complaints are dealt with in a timely and proactive manner before they have to take action by going to the ombudsman to open a case.
“However, it will be of particular help for pupils with special education needs and their parents who have not had their complaint properly managed by schools.
“This is a positive step, as it sends a clear message pupils and parents’ complaints must be dealt with in a timely and fair manner.”