Judith Cochrane MLA said: “Customer communication is such an important area particularly given the impact that harsh weather conditions had on our water supply last winter. It is very pleasing that additional telephone lines and call centre backup have been put in place at NI Water.
“The organisation has done a significant amount of work to improve their communications structures and I am glad to have been able to take part in this visit and discuss this key issue.”
Chris Lyttle MLA said: “There must be no repeat of the situation last winter where many customers could not access information regarding their water supply.
“NI Water appears to have heeded people’s concerns regarding communication. They have increased the capacity of their website and they have also created facebook and twitter accounts to help relay more specific postcode information during major incidents. I am also pleased that NI Water have also increased their vulnerable care register and their backup water supply.”
ENDS